Who Operates This Site
766OK is an online gaming platform serving players in Bangladesh. This Privacy Policy describes how we collect, store, and use the personal information you provide when you register, make a deposit, or use any part of our service. By creating an account, you agree to the practices described here.
If you have questions, our 24/7 Live Chat team can help you directly — no need to send an email.
Information 766OK Collects
We collect only what we need to run your account and keep the platform secure. The table below summarises each category, the specific data points, and the reason we ask for them.
| Category | Data Points | Why We Need It |
|---|---|---|
| Registration | Full name, date of birth, mobile number | Create your account; confirm you are 18+ |
| Identity (KYC) | NID Card, Passport or Driving Licence scan | Required before your first withdrawal; meets compliance rules |
| Payment | bKash/Nagad/Rocket mobile number, Bank account details, transaction IDs | Process deposits and withdrawals; detect fraud |
| Device & Technical | IP address, device type, browser, OS version | Secure login detection; App compatibility checks |
| Gameplay | Bet history, session duration, game preferences | Personalise your lobby; support responsible gaming checks |
| Communications | Live Chat transcripts, support tickets | Resolve issues; improve support quality |
How We Use Your Data
Your information is used only for the purposes listed below. We do not sell personal data to advertisers or third-party marketing companies.
- Account management: maintaining your profile, session, and preferences.
- Payment processing: initiating deposits via bKash or Nagad and releasing withdrawals — typically within 6 minutes.
- Fraud prevention: cross-checking login locations and transaction patterns to block unauthorised access.
- Responsible gaming: monitoring bet patterns to flag potential problem gambling and apply self-exclusion or limits when requested.
- Promotions: sending you relevant bonus offers by SMS or in-app notification — only if you have opted in.
- Legal compliance: retaining records as required by applicable regulations.
How Long We Keep Your Data
Retention periods vary by data type. We delete or anonymise records once the retention window closes, unless a legal hold requires otherwise.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| KYC documents | 5 years from submission or account closure |
| Transaction records | 5 years from each transaction date |
| Gameplay logs | 2 years from each session |
| Live Chat and support tickets | 2 years from ticket resolution |
| Device and IP logs | 12 months on a rolling basis |
Exercise Your Data Rights
You have the following rights regarding the personal information we hold about you. To make a request, start a Live Chat session and our support team will assist you within 24 hours.
- Access: ask us to confirm what data we hold about you and receive a copy.
- Correction: tell us if any detail is wrong or out of date — we will update it promptly.
- Deletion: request that we erase your account data. Note that we may need to retain certain records for legal compliance even after deletion.
- Restriction: ask us to pause processing your data while a dispute is resolved.
- Portability: request a structured export of your account and transaction history in a machine-readable format.
- Objection: opt out of marketing communications at any time through your account settings or by contacting support.
How We Protect Your Information
Security is not optional — it is built into every layer of the platform. Here is what we have in place:
- TLS encryption: all data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
- Hashed passwords: your login password is never stored in plain text. We use a salted hash algorithm so even internal staff cannot read it.
- Two-factor authentication: available for all accounts via OTP sent to your registered mobile number.
- Access controls: only authorised personnel with a specific business need can access your personal data. All access is logged and audited.
- Fraud monitoring: automated systems flag unusual login locations or abnormal transaction patterns in real time.
No system is entirely immune to risk. If a security incident affects your data, we will notify you as quickly as practicable through your registered contact details.
Age Requirement: 18 and Over Only
766OK does not knowingly collect data from anyone under 18 years of age. During registration, you are required to confirm your date of birth. If we discover that an account belongs to a minor, we will close the account, refund any deposits made, and delete all associated data. If you believe a minor has registered, please contact us through Live Chat immediately.
When This Policy Changes
We may revise this Privacy Policy from time to time — for example, to reflect changes in payment services, new game providers, or updated legal requirements. When we make a material change, we will post the updated date at the top of this page and send a brief notice to your registered mobile number. Continuing to use 766OK after the notice period means you accept the revised terms.
We recommend checking this page occasionally, particularly if you are planning a large withdrawal or submitting KYC documents for the first time.
Get in Touch About Privacy
If you have a question about this policy, want to exercise a data right, or need to report a concern, our support team is available around the clock.
24/7 Live Chat — available directly inside the 766OK platform. Start a chat from the help icon in your account dashboard. Response time is typically under 2 minutes.
We do not publish a support email address. Live Chat is the fastest and most secure way to discuss account-specific privacy matters.
Ready to create your account? Registration takes under two minutes — just your mobile number and a password to start.
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